Communications and Marketing Preferences Policy
Which messages we send, which you can switch off, and which you cannot.
1. Purpose#
1.1 This policy explains what messages we send you, which you can switch off and which you cannot, and how to set your preferences.
1.2 The governing rule is simple: anything about your Order and your account always reaches you; nothing else is sent to you at all.
2. Message categories#
2.1 Operational messages (cannot be switched off while you hold an account or a live Order)#
| Message | Channel | Why it cannot be switched off |
|---|---|---|
| One-time sign-in code | It is your only means of signing in; switching it off locks you out | |
| Order receipt and acceptance | Email, in-app notification | Evidence of the contract and your right to know what happened |
| Shipment status and delivery timing | Email, notification, Captain's call | Necessary for you to receive your Order |
| Failed delivery and re-attempt | Email, notification, call | To stop you losing your Order — see the Delivery Attempts, Refusal and Failed-Delivery Policy |
| Return status, inspection outcome, refund decision | Email, notification | Your right to know what happened to your money |
| Account security alerts | Protecting your account | |
| Notice of a material policy change | Email, notification | A contractual and legal obligation to give prior notice |
| Notice of a breach affecting your data | An obligation under Article 20 of the Personal Data Protection Law No. (24) of 2023 |
This category cannot be switched off because switching it off harms you: you would not know where your Order is, you would not be warned of a suspicious sign-in, and you would not even be able to sign in. If you want to stop receiving them entirely, that means ending the relationship — that is, deleting your account.
2.2 Marketing messages#
Fawran does not currently send marketing or promotional messages to buyers. There is no offers mailing, no abandoned-cart reminder, no back-in-stock alert and no promotional notification.
| Message | Sent today? |
|---|---|
| Offers and discounts | No |
| Reminders about an unfinished cart | No |
| An Item back in stock, or a price drop | No |
| Surveys and review requests | No |
If that changes, this policy will say so, and the message will require your consent, before the first such message is sent.
2.3 Service messages from the Captain#
When your shipment goes out for delivery, the Captain may call or message you to coordinate handover. These are operational messages tied to one shipment and end with it.
3. Setting your preferences#
| What you want | How |
|---|---|
| Turn notification categories on or off | Account settings |
| Stop phone notifications altogether | App settings, or your phone's system settings |
| Change the language of messages | The language switcher on the Platform; we then write to you in your chosen language |
| Ask a question about what you receive | The official support channels |
3.1 Operational messages about a live Order cannot be switched off — they are how you find out where your Order is. Everything else is described in section 2.2.
4. Legal footing#
4.1 Operational messages are sent to deliver the service you asked for and to protect your account.
4.2 Marketing messages rest on your prior consent, under Article 4(A) of the Personal Data Protection Law No. (24) of 2023, and you may withdraw it at any time under Article 4(B)(2).
4.3 Article 14(A)(3) of the Law provides that the purpose of transferring data to a recipient shall not be the marketing of products or services unless the data subject consents to that. We do not pass your data to others for their marketing.
4.4 Withdrawing your consent carries no financial or contractual consequence, under Article 4(C) of the Law.
5. What we do not do#
- We do not sell your email address or phone number to anyone.
- We do not let Sellers market to you directly; their contact with you is limited to a live Order.
- We do not treat placing an Order as consent to receive anything beyond messages about that Order.
- We do not silently start a marketing programme without saying so in this policy first.
6. Suspicious messages#
6.1 We will never ask you in any message for: your one-time sign-in code, your full card number, or your card security code.
6.2 If you receive a message claiming to be from Fawran that asks for any of those, it is not from us. How to verify the official channels and report impersonation is set out in the Customer Support and Official Contact Policy.
7. Version history#
| Version | Date | What changed |
|---|---|---|
| 1.0 | 26 July 2026 | Initial publication. |
| 1.1 | 28 July 2026 | Rewritten to state what Fawran actually sends. Fawran does not currently send marketing or promotional messages to buyers, so the catalogue of marketing messages and the unsubscribe route were replaced with a plain statement of that, and with the notification preferences that do exist. Operational messages about your Order are unchanged. |
Operator and contact details
These details apply to every document in the Legal Center.
- Contracting entity
- FAWRAN LLC
- Trading as
- FAWRAN — فورا
- Operating market
- Marketplace services for customers in The Hashemite Kingdom of Jordan
- Registered Office
- FAWRAN LLC 131 Continental Drive, Suite 305 Newark, Delaware 19713 United States of America
- Legal and privacy contact
- admin@fawra.net
- Customer support
- https://help.fa9ran.com
- Governing law
- the laws of the Hashemite Kingdom of Jordan
- Dispute venue
- the competent courts of Amman
Address of record for the entity in its state of formation. It is not a customer-service address, not a returns address, not a warehouse, and not an address for correspondence about an order. Do not send returns or ordinary customer correspondence there.
For legal notices and privacy requests. For help with an Order, use customer support below.
Support runs through the Help Center and in-app support. Those are our official support channels.
The buyer policies are governed by applicable Jordanian law for our operations in Jordan, and no mandatory Jordanian consumer protection is removed by them.
Related documents
Every category of personal data we process, why, on what legal footing, who receives it and for how long.
What the website keeps in your browser, what the app keeps on your device, whether it reaches us, and how to clear it.
Your eight statutory data rights, how to exercise each one, and how we verify it is you.