Every Fawran legal document in one place — in Arabic and English, each with a version number and an effective date.
The most recently published or amended documents.
The rules governing your access to and use of the Fawran buyer website and mobile app.
The contract formed when you place an order, including who you are buying from.
Fawran’s role in each fulfilment model, and what a third-party seller is responsible for.
What you may and may not do on the platform, and what happens if you cross the line.
The contracts that govern using Fawran and buying through it.
The rules governing your access to and use of the Fawran buyer website and mobile app.
The contract formed when you place an order, including who you are buying from.
Fawran’s role in each fulfilment model, and what a third-party seller is responsible for.
What you may and may not do on the platform, and what happens if you cross the line.
The master contract governing selling on the Fawran marketplace.
Standards of behaviour and integrity expected of every seller.
Rules for accurate, compliant and high-quality product listings.
What we collect, why, who receives it, and how you control it.
Every category of personal data we process, why, on what legal footing, who receives it and for how long.
The cookies, device identifiers and mobile SDKs we actually use, and how to control them.
Your eight statutory data rights, how to exercise each one, and how we verify it is you.
How to delete your Fawran account, what is deleted, what must be kept and for how long.
Which messages we send, which you can switch off, and which you cannot.
Placing an order, prices, paying, promotions and cancelling.
How an order is priced and accepted, and what happens if a price or stock level turns out to be wrong.
The payment methods we accept, how card payments are authorised, and how the Wallet works.
The cash-on-delivery limit, how payment at the door works, and how a cash order is refunded.
How coupons, gift cards and wallet credit apply, and what happens to them on a return.
Exactly when an item can still be cancelled, when it cannot, and when Fawran may cancel.
Referral commissions and fees for the MARKET and FBS models.
Referral, fulfilment, storage and removal fees for Fulfilled by Fawran.
How and when seller earnings are calculated, held and paid out.
How your order reaches you, and what happens if it cannot.
Delivery fees by fulfilment model, how shipments are split, and when risk passes to you.
How many attempts we make, how long we hold your order, and what refusing delivery costs.
What changes for bulky, heavy or fragile items — access, inspection at the door and returns.
Seller fulfilment obligations across MARKET, FBS and FBF.
Sending an item back, getting your money, and product protection.
The authoritative return window, how it is counted, and the full return journey end to end.
Where your money goes back to, what is included in the amount, and what is not refundable.
Whether Fawran exchanges items, and what to do instead when you need a different one.
Which items cannot be returned for a change of mind, and why the defect rules still apply to them.
Your statutory route when something is wrong with what arrived — separate from change-of-mind returns.
What we check when a return arrives, why a return can be rejected, and how to appeal.
Manufacturer and seller warranties, your separate statutory rights, and how to claim.
How to report a suspected counterfeit, what evidence helps, and what we do about it.
A seller’s obligations when buyers return items or claim refunds.
Warranty obligations a seller owes for the products it sells.
Reviews you write, products we do not allow, safety and recalls.
The rules for what you post, the licence you grant us, and how content is removed.
What may not be sold or bought through Fawran, and what to do if you see it listed.
How to report an unsafe product, and what happens when a product is recalled.
How a rights owner reports infringement on Fawran, and how the other side can respond.
Items that may never be sold and those requiring authorisation.
Reaching us, escalating a complaint, and resolving a dispute.
The three escalation stages inside Fawran, and the regulators you can go to at any time.
The law that governs your contract, where a claim is heard, and the steps before litigation.
Every official channel to reach Fawran — and how to tell a real one from an impostor.
Additional legal groups are being prepared for the rest of the ecosystem.
Captain agreement, cash-handling for cash on delivery and delivery conduct.
Logistics partner and carrier terms, liability and service levels.
Fulfilment, storage custody and warehouse handling terms.
Wallet terms and payment compliance rules.
Identity verification and anti-money-laundering programme.
Every version of every document — what changed, and when.
Our support team is here for every part of the Fawran ecosystem