Terms of Use

1. Who we are and what these Terms cover#

1.1 The Fawran buyer platform is operated by FAWRAN LLC, operating under the trade name FAWRAN (“Fawran”, “we”, “us”).

1.2 These Terms of Use (the “Terms”) govern your access to and use of the Platform — the Fawran buyer website and the Fawran buyer mobile app — whether you create an account or only browse.

1.3 These Terms do not govern your purchase of a particular item; that is governed by the Terms of Sale. The two are read together, along with the other policies published in the Legal Center, and together they form the agreement between us.

1.4 Where a provision of these Terms conflicts with a provision of a specialised policy (such as the Returns Policy or the Privacy Policy), the specialised policy prevails within its own subject matter.

1.5 Jordanian law protects you here. FAWRAN provides marketplace services to customers in Jordan. These Terms and every other Buyer policy are governed by applicable Jordanian law for our operations in Jordan, and nothing in them removes, restricts or waives a mandatory consumer protection you hold under Jordanian legislation. The position is set out in full in the Dispute Resolution and Governing Law Policy.

1.6 The company's registered office in its state of formation is shown in the “Operator and contact details” section at the foot of this document. It is an address of record only: it is not a customer-service address, not a returns address, not a warehouse, and not an address for correspondence about an Order. How to reach us is set out in the Customer Support and Official Contact Policy.

2. Definitions#

• “Platform” — the Fawran buyer website, the Fawran buyer mobile app, and their supporting services.
• “Buyer” — a natural person who places an Order on the Platform for personal use.
• “Customer” — any person who uses the Platform, whether or not they place an Order.
• “Seller” — a third-party merchant offering Items on the Marketplace.
• “Item” — a single product line within an Order.
• “Order” — your offer to purchase one or more Items, submitted at checkout.
• “Captain” — the delivery agent who brings a Shipment to you and collects Returns.
• “Working Day” — Sunday to Thursday, excluding official public holidays in Jordan. Where a period is stated in days without qualification, it means calendar days.

3. Your acceptance of these Terms#

3.1 Creating an account on the Platform, or placing an Order, constitutes your express acceptance of these Terms.

3.2 Where we ask you to confirm acceptance by ticking a box or by pressing a button whose label states that you accept these Terms, we keep an electronic record of the version number you were shown, the date and time of acceptance, and the language in which it was displayed. Article 9 of the Electronic Transactions Law No. (15) of 2015 provides that an electronic information message is a legally accepted means of expressing offer or acceptance with the intention of creating a contractual obligation.

3.3 Browsing alone is not acceptance. We do not treat viewing a page or reading a document as agreement to any binding term.

4. Eligibility#

4.1 The Platform is offered to persons who have legal capacity to contract under Jordanian law.

4.2 We do not sell items for purchase by children. We may sell items intended for children, for purchase by adults.

4.3 If you are below the age of legal capacity, you may use the Platform only with the supervision and consent of your parent or guardian, who is responsible for any Order placed from your account.

4.4 If we establish that an account is operated by a person without capacity and without that supervision, we may suspend the account and delete the data associated with it, in accordance with the Account Deletion and Data Deletion Policy.

5. Your account#

5.1 How an account is created. You create your account by entering your email address and receiving a one-time verification code by email. Entering that code creates the account, or signs you in if you already have one. There is no other way in.

5.2 Your email address is the key to your account. Because the code is sent to your inbox, anyone who can reach your inbox can reach your Fawran account.

5.3 One account per person. You may not create multiple accounts in order to circumvent a limit, an offer, or a restriction applied to your account.

5.4 You are responsible for activity on your account. You are responsible for the Orders, messages and content originating from your account, except where they result from an error on our side.

5.5 Accuracy of your details. You undertake to give accurate and complete details — in particular your name, delivery address and phone number — and to update them when they change. Incorrect details are a leading cause of failed delivery, with the consequences set out in the Delivery Attempts, Refusal and Failed-Delivery Policy.

5.6 Telling us about a compromise. If you suspect that someone else has reached your account or your inbox, tell us immediately through the official contact channels.

6. The licence we grant you#

6.1 We grant you a personal, non-exclusive, non-transferable and revocable licence to use the Platform for your own personal, non-commercial purposes.

6.2 That licence does not include, and you may not:

(a) resell, on a professional or organised basis, any Item you bought through the Platform; (b) harvest or automatically extract product, price, review or rating data (including by crawlers, robots or scraping tools); (c) copy, republish, or build a database from any part of the Platform; (d) use Platform content to train or improve machine-learning or language models; (e) circumvent any technical protection or usage-limiting measure.

6.3 What is prohibited, and what follows from it, is set out in the Acceptable Use Policy.

7. Intellectual property#

7.1 The Fawran name and logo, and the Platform’s design, code, text, graphics and arrangement of content, are owned by or licensed to us and are protected under applicable legislation.

7.2 Product images, descriptions and trade marks belong to their owners — the sellers, the manufacturers, or those who licensed them.

7.3 Nothing in these Terms grants you any right in any trade mark or intellectual property right except as expressly stated.

7.4 If you are a rights owner and believe your rights have been infringed on the Platform, the route is set out in the Intellectual Property Complaints Policy.

8. Content you post#

8.1 The Platform may allow you to post reviews, ratings and other content.

8.2 The rules for that content, the licence you grant us over it, and the grounds on which it is removed are set out in the Product Reviews, Ratings and User Content Policy.

9. Availability and changes to the Platform#

9.1 We aim to keep the Platform available without interruption, but we do not guarantee that it will be free of faults or continuously available. We may suspend or restrict the service temporarily for maintenance, repair, or to release new features.

9.2 We may change, add or discontinue Platform features. Where a change would affect a substantive right you hold under an existing Order, we honour what we committed to when that Order was accepted.

9.3 Nothing in this section affects your statutory right to receive what you bought within the agreed period or the customary period, under Article 4(c) of the Consumer Protection Law No. (7) of 2017.

10. Third-party sellers and external links#

10.1 In some models Fawran operates as a marketplace on which third-party sellers offer their items. Fawran’s role in each model, who contracts with you, and who bears which responsibility, are set out in the Marketplace and Third-Party Seller Terms.

10.2 The Platform may contain links to sites or apps we do not operate. We do not control their content or their policies, and we recommend you read their terms and privacy notices.

11. Privacy#

11.1 The Privacy Policy explains the personal data we collect, the purposes and legal footing for processing it, who receives it, and how long we keep it.

11.2 The Cookie and Device Storage Policy explains what the website keeps in your browser, what the app keeps on your device, and how to clear it.

11.3 The Data Rights and Privacy Requests Policy explains your statutory rights and how to exercise them.

12. Suspension and termination#

12.1 Termination by you. You may stop using the Platform at any time, and request deletion of your account under the Account Deletion and Data Deletion Policy.

12.2 Suspension by us. We may restrict, suspend or terminate your account if:

(a) you breach these Terms or the Acceptable Use Policy materially or repeatedly; (b) there are reasonable indicators of fraud, abuse, or unlawful activity; (c) the law or a court order requires us to.

12.3 Due process. Unless the law prevents us or the severity of the case requires otherwise, we tell you the reason for the action and give you an opportunity to respond. If you consider the action wrong, you can escalate it under the Customer Complaints and Escalation Policy.

12.4 Effect of termination. Suspension or termination does not extinguish: amounts you owe, a refund owed to you, or your statutory rights in respect of items already delivered to you.

13. Liability#

13.1 We are liable for direct loss arising from our breach of our obligations to you, in accordance with the law.

13.2 We are not liable for:

(a) losses not caused by a breach on our part; (b) business losses — lost profit, opportunity or goodwill — suffered because you used the Platform for a commercial purpose, the Platform being offered for personal use; (c) loss caused by an external cause beyond our reasonable control.

13.3 Limits that cannot be exceeded. Nothing in these Terms is to be read as:

(a) removing or restricting a consumer right established by the Consumer Protection Law No. (7) of 2017 — Article 21 of that Law makes void any agreement or term that cancels or restricts those rights, and void any term exempting the supplier from liability for its obligations under that Law; (b) excluding our liability for fraud, or for death or personal injury caused by our negligence; (c) preventing you from resorting to the courts or to alternative dispute-resolution mechanisms.

13.4 Article 22 of the same Law empowers the court to void, amend, or relieve the consumer from unfair terms in a contract between a supplier and a consumer. These Terms are deliberately drafted to stay clear of those categories: we do not give ourselves the right to vary your existing contract unilaterally, and we do not ask you to waive any statutory right.

14. Changing these Terms#

14.1 We may amend these Terms. Each amendment is published as a new version with its own number and effective date, and the previous version is preserved in the policy changelog.

14.2 A material change — one that reduces your rights, increases your obligations, or alters a period, a fee, or a route to remedy — is published in the Legal Center with its new version number and effective date at least fourteen (14) days before it takes effect, and is put to you for acceptance in the app where re-acceptance is required.

14.3 Where a material change requires it, we ask you to re-accept expressly before you continue using the affected service.

14.4 Non-material changes — a typographical correction, a clarification of wording, an updated link — are published immediately and recorded in the changelog.

14.5 Your Order remains governed by the version of these Terms in force at the time you placed it.

15. General#

15.1 Severability: if a provision of these Terms is held void, the remaining provisions continue in force.

15.2 No waiver: our not enforcing a right on one occasion is not a waiver of it later.

15.3 Assignment: you may not assign your rights or obligations under these Terms without our written consent.

15.4 Force majeure: neither party is liable for a delay or failure arising from a cause beyond its reasonable control, without prejudice to your right to a refund where your Order cannot be fulfilled.

16. Governing law and disputes#

16.1 These Terms are governed by the laws of the Hashemite Kingdom of Jordan.

16.2 The dispute path — from complaint, through escalation, to litigation — is set out in the Dispute Resolution and Governing Law Policy.

17. Contacting us#

17.1 The official contact channels, and how to tell them apart from impostors, are set out in the Customer Support and Official Contact Policy.

17.2 The contracting entity’s details, its registered office and the address for legal notices appear in the “Operator and contact details” section at the foot of this document. Legal notices go to the address shown there; ordinary questions about an Order go through support.

18. Version history#