A month after launch, Ahmad wants a spreadsheet of everything he actually delivered — to reconcile against his own stock book. The Sales Reports page filters and exports exactly that. Here is his run, column by column.
Starting point
State: a store with a month of orders across MARKET and FBF. Goal: a CSV of delivered orders from the last 30 days, opened in a spreadsheet, understood correctly.
Where this happens
Sales Reports — the real analytics page (the dashboard’s sales cards are placeholders; this page is the truth).
Step by step with Ahmad’s values
- Open Sales Reports and pick the date preset Last 30 Days.
- Set Status = Delivered and keep Order type = All types (or narrow to Market/FBF/FBS).
- Skim the KPI cards for context: Total Orders, Units Sold, Avg. Order Value, Cancellation Rate — each compared with the previous period.
- In the Sales Details table, click Export CSV. The browser downloads sales-report-2026-06-12-2026-07-12.csv — UTF-8 with BOM, so Arabic product names open cleanly in Excel.
What you should see
The CSV has exactly these columns:
| Column | What it means |
|---|---|
Order Number | The order reference, e.g. ORD-284551 — your join key to the Orders page. |
Date | Order date (YYYY-MM-DD). |
Customer | Buyer name as shown on the order. |
Fulfillment Type | FBF / MARKET / FBS. |
Status | The order status at export time — here all “Delivered”. |
Items / Units | Distinct items on the order / total pieces across them. |
Amount / Currency | Order money fields — see the note below. |
Products | Product names joined with “ | ”. |
The export (and the revenue/commission KPIs on the page) contain money fields. Treat them as raw order values only — not as what you will be paid. The financial details of this step are covered in a dedicated Finance guide coming soon.
A common mistake on this journey
Reading the report as a payout statement — e.g. summing Amount and expecting that number in the bank. The report counts orders; commissions, shipping and returns adjustments are a separate financial layer (the commission and shipping KPI cards themselves say they will populate “when the finance system is connected”). Recovery: use the CSV for operations — units, order counts, product mix, cancellation and return rates — and wait for the Finance guide for money reconciliation.
When to contact support
Contact support (category Performance & Operations) if the export is missing orders you can see in the Orders page for the same range, if the file is corrupted, or if numbers contradict the on-screen table. Attach the CSV and state the exact filters used.