Orders are growing, so Ahmad hires Samia to process them. He gives her store access with the Staff role — enough to work, not enough to change the store. Here is the invite, the acceptance, and the expiry branch.
Starting point
State: Ahmad is the store OWNER. Goal: Samia appears in the members list as an ACTIVE member with role STAFF. Role model: OWNER, ADMIN, MANAGER, STAFF, VIEWER — only Owner and Admin can manage members, and ownership transfer is Owner-only.
Where this happens
Settings›Members — the Team Members section.
Step by step with Ahmad’s values
- Open Settings›Members and click Invite New Member.
- Enter samia@example.com and choose role Staff (assignable roles: Admin, Manager, Staff, Viewer — Owner cannot be assigned).
- Click Send Invitation. Toast: “Invitation sent successfully”. The invite appears under Pending Invitations with its expiry date.
- Samia receives the email “Invitation to join the store” and clicks Accept Invitation. Because Fawran sign-in is passwordless, she just verifies her email with a 6-digit code — no password setup.
- Ahmad refreshes the page: Samia now shows in the members list as
ACTIVEwith aSTAFFchip.
What you should see
Invitation records carry a status: PENDING, ACCEPTED, EXPIRED or CANCELLED; members are ACTIVE, PENDING or SUSPENDED. As Staff, Samia works the operational screens but cannot invite or remove members, change roles, or transfer ownership — those need OWNER/ADMIN (transfer: Owner only, a two-phase and final process).
The expiry branch: Samia was on leave and the link’s validity lapsed. The invite still sits in Pending Invitations — Ahmad clicks Resend. Resending issues a new link with a fresh expiry (the old link stops working); only pending invites can be resent. If the invite was cancelled meanwhile, send a fresh Invite New Member instead.
A common mistake on this journey
Granting ADMIN “to be safe”. Admin can manage members and store settings — far more than an order processor needs, and mistakes with roles are compliance-relevant. Recovery: roles can be changed later from the member’s row (Change role); start people at STAFF (or VIEWER for read-only) and promote deliberately.
When to contact support
Contact support (category Store & Account) if invitation emails never arrive after a resend, if an accepted member cannot access the store, or if you need to recover access after the Owner account itself is unavailable. Include the store name and the invited email address.