Once a return is accepted, the physical product may sit in a Fawran warehouse. You have three tools to bring it back or close the loop: a scheduled pickup with a QR code, a shipping request to one of your saved addresses, or a receipt confirmation.
Where these tools live
Open the Returns table and use the row actions menu (⋮) on the return: Pickup product from warehouse, Ship product, and Receive product each open a dedicated sub-page for that return.
Option 1 — Book a warehouse pickup
The Pickup Product from Fawran Warehouses page shows the product summary, the pickup warehouse with its location on map and working hours, and a day/time picker.
- Choose a day and a time slot under Select Pickup Appointment.
- Click Book Appointment.
- You receive a Booking Number and a QR Code for Pickup — download it.
- You can later Confirm Appointment or Cancel Appointment.
The confirmation warns: “Please arrive at the scheduled time and present the number or QR code to the warehouse staff responsible for delivery.” Appointment states: SCHEDULED → CONFIRMED → COMPLETED (or CANCELLED).
Option 2 — Ship the product to your address
Prefer delivery? Open Ship Product to Seller Address, pick one of your saved warehouse addresses, optionally enable tracking notifications, and click Ship Now. A shipping label with a tracking number is generated, and you can print it. If something goes wrong on the way, use Report Delivery Issue on the label view.
A shipping fee applies to this option. The financial details of this step are covered in a dedicated Finance guide coming soon.
| Shipping state | Shown as |
|---|---|
PENDING | Shipping |
IN_TRANSIT | In Transit |
DELIVERED | Delivered |
ISSUE_REPORTED | Issue Reported |
Option 3 — Confirm receipt
When the product reaches you, open the Receive Product page and choose one of:
Confirm receipt promptly, then record the item’s outcome on the Seller Returns page. The sooner the loop is closed, the cleaner your returns history stays.