Returns & Refunds

The map of Fawran’s three return surfaces — the Returns workspace, Warehouse Returns, and Seller Returns — who manages each return, and how FBS, FBF and MARKET differ.

The complete FBS return lifecycle — all 12 stages, the single stage-advancement action at each step, the 48h/24h deadlines, and where each button lives.

How to decline an FBS return in its early stages — the Cancel action with a recorded reason, the dispute alternative, and the one-week window where the buyer can object.

Three ways to get a returned product back into your hands — book a warehouse pickup with a QR code, request shipping to your address, or confirm receipt.

When a customer returns a damaged, used, wrong or fraudulent item, file a claim for compensation — the claim types, how to attach evidence that actually reaches Fawran, and how claims are decided.

Escalate a return you disagree with to Fawran for a decision — the quick dispute ticket, the full resolution form, how to submit evidence that persists, and how disputes resolve.

After a refund, the physical item needs a decision. Where you make it depends on who holds the goods — your hands (Seller Returns) or a Fawran warehouse (Warehouse Returns).

The full guide to Inventory Returns — reading the tabs and columns, condition grades A–D, the decision moment, which of the five decisions work today, and what happens after you decide.

The guide to the Seller Returns page — FBS/MARKET returns physically received by you: statuses, product conditions, and the three actions (Restock, Mark as damaged, Reject).