A refund is not a restock
These are two separate things and they happen at different times. Money can go back to the customer long before anyone has seen the item.
Customer requests a return
Unit collected
Inspected
Accepted as sellable
Stock returns
ℹ️Note
Stock comes back at the inspection step, not at the refund step. Until an item has been checked, nobody knows whether it can be sold again.
When stock comes back
| What happened | Does your quantity go up? |
|---|---|
| Return requested | No |
| Refund issued | No |
| Courier collected the item | No |
| Delivery failed, item on its way back | No — not until it is inspected |
| Inspected and accepted as sellable | Yes |
| Inspected and found damaged | No |
| Inspection failed | No |
Partial returns
If a customer returns three units and only two pass inspection, two go back to your quantity. Each item on a return is handled on its own.
💡Tip
If the same return is processed twice, your quantity still only goes up once. Duplicate handling cannot inflate your stock.
Fulfilled by Fawran is different
For FBF, returned units are received into the Fawran warehouse and handled there, so they follow the warehouse stock process rather than your declared quantity.