🛍️Buyer LegalIntellectual PropertyCustomer Content and Product SafetyVersion 1.0FWR-BUY-029
Intellectual Property Complaints Policy
How a rights owner reports infringement on Fawran, and how the other side can respond.
📅Effective: 26 July 2026🔄Last updated: 26 July 2026🌐Available in Arabic & English
Related documents
Authenticity
Authenticity and Counterfeit-Product Complaints Policy
How to report a suspected counterfeit, what evidence helps, and what we do about it.
Reviews & Content
Product Reviews, Ratings and User Content Policy
The rules for what you post, the licence you grant us, and how content is removed.
Terms
Terms of Use
The rules governing your access to and use of the Fawran buyer website and mobile app.
Complaints
Customer Complaints and Escalation Policy
The three escalation stages inside Fawran, and the regulators you can go to at any time.