Authenticity and Counterfeit-Product Complaints Policy

Your statutory route when something is wrong with what arrived — separate from change-of-mind returns.

How a rights owner reports infringement on Fawran, and how the other side can respond.

Fawran’s role in each fulfilment model, and what a third-party seller is responsible for.

The three escalation stages inside Fawran, and the regulators you can go to at any time.