Product Reviews, Ratings and User Content Policy

1. Purpose#

This policy sets out the rules for the reviews, ratings and images you post on the Platform, the licence you grant us over them, and when they are removed.

2. ★ How reviews are actually published#

2.1 We review content after publication, on a report or an automated signal, and remove what breaches this policy.

2.2 Fawran does not endorse any review, does not warrant that what it says is accurate, and does not adopt it.

2.3 A “verified purchase” badge is not currently shown on reviews. If you see a review, do not assume its author necessarily bought the Item through Fawran. We will update this document if that changes.

3. What you can post#

• a written review of your experience with the Item;
• a star rating;
• images of the Item as it reached you.

4. ★ Content rules#

4.1 Write about the product#

• your actual experience with it;
• its quality, performance and how well it matches its description;
• what you liked and what you did not.

4.2 Do not post#

4.3 Delivery and order issues#

4.3.1 If your problem is with delivery, an Order or support, a review is not the place to solve it — the official support channels are.

4.3.2 We do not delete a negative review merely because it mentions delivery, but we point you to the route that actually resolves your problem.

5. The licence you grant us#

5.1 The content you post remains yours.

5.2 By posting it you grant Fawran a non-exclusive, royalty-free, sub-licensable licence to use, reproduce, display, translate and reformat it, for the purposes of operating the Platform, displaying the content on it, and promoting it.

5.3 That licence is limited to its purpose, and does not extend to selling your content to a third party for their own purposes.

5.4 You confirm that you own the content or hold the right to grant this licence, and that posting it infringes nobody's rights.

5.5 If you included your display name with the review, it may be shown alongside it.

6. Deleting your content#

6.1 On account deletion without an express request, the review text stays and is detached from your name and anything identifying you — because the review helps other buyers, and detaching it protects your privacy.

7. Removal by us#

7.1 We may remove content — in whole or in part — where it breaches section 4.2, on a legitimate report, or where the law requires it.

7.2 On removal we tell you what was removed and which rule was breached, unless the law prevents us.

7.3 You may object through the Customer Complaints and Escalation Policy.

7.4 A permanent removal is never decided by automated processing alone; an objection is reviewed by a member of staff.

8. Reporting content#

8.1 If you see a review or content that breaks these rules, tell us through the official support channels.

8.2 We treat your report confidentially and do not disclose your identity to the person reported unless the law requires it.

8.3 If the report concerns an intellectual property right, the route is in the Intellectual Property Complaints Policy.

9. Your privacy#

9.1 How the content you post is processed — and what of it is shown publicly — is set out in the Privacy Policy.

9.2 Remember: a review is published publicly. Do not write in it anything you would not want everyone to read, and do not put identifying details in it.

10. Legal footing#

10.1 The removal rules rest on our contractual right to govern what is published on our platform, and on our duty to protect people from unlawful content.

10.2 Legislation in force — including the Cybercrime Law No. (17) of 2023 — covers conduct such as defamation and violation of privacy by electronic means. We cooperate with the competent authorities where the law requires it.

10.3 Nothing in this policy gives us unlimited discretion: every removal must rest on a published rule and must be open to objection.

11. Version history#