This page covers every error you can hit while creating or publishing a product, declaring stock, and managing warehouses — each with the exact on-screen message, so you can match your screen word for word and fix it in one pass.
How to read this page
Validation messages appear inline under the field they refer to; publishing and inventory errors appear as a toast. Find your exact message below. Machine codes like INVALID_LISTING_PRICE are searchable in the Help Center; for a code-only lookup use the error code index.
Product form validation errors
The product wizard validates each step before letting you continue. These are the exact messages and what each one requires:
| Exact message | What it requires |
|---|---|
| «اسم المنتج بالعربية مطلوب» | Arabic product name, at least 2 characters. |
| “Product name in English is required” | English product name, at least 2 characters. |
| «يرجى اختيار فئة المنتج» / «يرجى اختيار الفئة الفرعية» | A category and a subcategory must both be selected. |
| «يجب رفع صورة واحدة على الأقل» | At least 1 image (up to 10; ≥600×900 px recommended, each file under 50MB). |
| «وصف المنتج بالعربية يجب أن يكون 10 أحرف على الأقل» / “Product description must be at least 10 characters” | Descriptions of at least 10 characters in both languages. |
| «السعر مطلوب ولا يمكن أن يكون صفر أو فارغ» | A price greater than zero. |
| «السعر بعد الخصم يجب أن يكون أقل من السعر الأصلي» | If you set a discounted price, it must be lower than the original price. |
| «يرجى اختيار بلد الصنع» | Country of manufacture must be selected (Safety & Compliance step). |
Fix all fields in a step before pressing continue — the wizard re-validates the whole step and shows the first failing message each time.
Publishing and visibility problems
INVALID_LISTING_PRICEPublish blocked: no valid price«لا يمكن نشر المنتج بدون تحديد سعر صحيح.» (“The product cannot be published without a valid price.”) when activating a product.
- The offer step was saved with a zero or empty price (possible on old drafts).
- The price was cleared during an edit and the draft saved.
- Open the product and go to the Offers step.
- Enter a price greater than zero (and make sure any discounted price is lower than it).
- Save, then activate again.
If a correctly priced product still refuses to publish, include the product name and SKU (e.g. CF-250-COL) in a support ticket (Catalog & products).
“Product manually deactivated by administration” on a product that was previously live.
- The Fawran catalog/compliance team hid the product (policy, catalog-quality or complaint reasons).
- Do not repeatedly re-activate it — the deactivation is platform-side and re-activating will not stick.
- Review the product against the listing policies (title, images, category, claims).
- Open a support ticket (Policy violations or Catalog & products) asking for the deactivation reason and the correction needed.
Always — this state is resolved with the platform team, not self-served. Include the product name and SKU.
Product not visible to buyers? Before treating it as an error, walk this checklist:
- Product status is ACTIVE — a DRAFT product shows a “Hidden” chip in your products list and is never shown to buyers.
- The store is verified — unverified stores cannot sell (see
FORBIDDEN_UNVERIFIED_STORE). - Inventory exists and is available — a product with zero available stock is not buyable.
- The catalog item is not pending review — a newly created catalog candidate may wait for approval.
- It was not deactivated by administration (card above).
Inventory quantity errors
«الكمية المعلنة يجب أن تكون عدداً صحيحاً غير سالب.» (“Declared quantity must be a non-negative integer.”)
- A decimal, negative number or empty value was entered in the declared-quantity editor (MARKET/FBS).
- Enter a whole number, 0 or higher.
- FBF quantities cannot be edited here at all — they are warehouse-controlled.
«لا يمكن تخفيض الكمية المعلنة إلى أقل من الكمية المحجوزة حالياً لطلبات قيد التنفيذ.» (“Declared quantity cannot go below what is currently reserved for in-progress orders.”)
- Open orders have reserved part of your declared stock; the platform protects those reservations.
- Check the reserved column for that product row in Inventory.
- Set the declared quantity to the reserved amount or higher.
- If you truly have less stock than reserved, fulfil or cancel the affected orders first, then lower the quantity.
If reserved seems stuck long after orders completed, open a support ticket (Shipping & fulfillment) with the SKU.
“Release date is required” («تاريخ الإصدار مطلوب»), “Shipment dimensions are required” («أبعاد الشحنة مطلوبة»), or “Please select a seller warehouse” («يرجى اختيار مستودع البائع»).
- Release date is mandatory for every fulfillment type.
- MARKET stock also requires the package weight and all three package dimensions in cm.
- When multi-warehouse mode is active, MARKET/FBS stock must name one of your seller warehouses.
- Pick the availability (release) date.
- For MARKET: fill weight plus shortest/middle/longest side in cm.
- Select the seller warehouse if the field is shown (add one first under Inventory → Warehouses if the list is empty).
Image upload errors
“Failed to upload the images. Please try again.” («فشل في رفع الصور. يرجى المحاولة مرة أخرى.») — or “Maximum reached (10 images)” («تم الوصول للحد الأقصى (10 صور)») — or “Storage limit exceeded. Please contact technical support.” («تم تجاوز حد التخزين. يرجى الاتصال بالدعم الفني.») — or “Your session has expired. Please sign in again.” («جلستك انتهت. يرجى تسجيل الدخول مرة أخرى.»)
- A flaky connection or an oversized file interrupted the upload (files must be under 50MB).
- You already attached the maximum of 10 images.
- Your store hit its storage quota.
- The sign-in session expired during a long editing session.
- For a failed upload: retry once on a stable connection; if a file is huge, export it smaller (≥600×900 px is enough).
- For the maximum: remove an existing image before adding a new one.
- For the quota: this is not self-served — contact support.
- For the session: sign in again; the draft keeps your other fields.
Quota errors always go to support (Technical issues). Include your store name; screenshots of the error help.
Warehouse form errors
«اسم المستودع مطلوب» (“Warehouse name is required”) and similar required-field messages on the warehouse form.
- The warehouse name (minimum 2 characters), address or other required contact fields were left empty.
- Fill the name with at least 2 characters and complete the address details.
- Save again — validation is instant and per-field.
Before you contact support
- Copy the exact message and note which field or button triggered it.
- Note the product name and SKU (e.g. Colombian Coffee Beans 250g,
CF-250-COL). - Attach a screenshot of the form with the error visible.
- Say what you already tried from the card’s fix steps.