This page collects every account-side error a seller can hit on Fawran: sign-in codes, the verified-store selling gate, verification review outcomes, bank details, team invites and role permissions. Each card quotes the exact message the app shows, so you can match what is on your screen word for word.
How to read this page
Find the card whose “What you see” matches your screen. Each card tells you where the error appears, the most likely causes, the fix steps in order, and when to stop and contact support. Machine codes like FORBIDDEN_UNVERIFIED_STORE are searchable — paste the code into Help Center search to land here. If you only have a code and no context, start from the error code index.
Sign-in and OTP errors
Fawran sign-in is passwordless: you enter your email, receive a 6-digit code, and enter it. The code is valid for 10 minutes, you get 5 attempts per code, and the resend button unlocks after 45 seconds. There is no password and no password reset.
INVALID_OR_EXPIREDThe verification code is rejectedAfter entering the 6-digit code: “The verification code is incorrect or has expired.”
- A typo in one of the 6 digits.
- More than 10 minutes passed since the code was emailed.
- You requested a new code and then entered the older one — only the newest code is valid.
- Re-check the digits against the most recent email (codes can start with zero, e.g. 004217).
- If more than 10 minutes passed, tap Resend code and use the new code.
- Make sure you are reading the newest email — delete older code emails to avoid mixing them up.
If a freshly requested code is rejected immediately several times in a row, open a support ticket (Technical issues) and include your email address and the approximate time of each attempt.
TOO_MANY_ATTEMPTSToo many wrong attempts or too many codes requested“You’ve exceeded the number of attempts. Please request a new code.” — or, when requesting codes too often: “Too many attempts. Please try again later.”
- You entered a wrong code 5 times — that code is now dead.
- You requested more than 5 codes within 15 minutes for the same email, or verified too many times in a short window.
- If the code died after 5 wrong tries: request a new code and type it carefully.
- If the rate limit triggered: wait about 15 minutes, then request one new code.
- Do not keep tapping resend — every extra request extends how long you stay locked out.
If you are still locked out well over an hour after your last attempt, open a support ticket (Technical issues) with your email address.
SEND_FAILEDThe code never arrivesThe screen says “If this email can receive messages, we’ve sent it a 6-digit verification code.” but nothing lands in your inbox. In rare cases you may see “We couldn’t send the verification code right now. Please try again later.”
- The email address has a typo (the app deliberately shows the same message for unknown addresses — it never reveals whether an account exists).
- The code email went to spam/junk.
- A temporary email-delivery problem on the platform side.
- Check the spam/junk folder for a message titled with a Fawran sign-in code.
- Tap Change email and re-type the address slowly — this is the most common cause.
- Wait for the 45-second cooldown, then tap Resend code once.
- Try again in a few minutes if you saw the “couldn’t send” message — it is temporary.
If no code arrives after several correct-address attempts across 30+ minutes, open a support ticket (Technical issues) from another account or the public contact channel, and include the exact email address.
“Your session has expired. Please sign in again.” — usually while uploading images or saving a form.
- Your sign-in session timed out while the page stayed open (common on long editing sessions).
- Sign in again with a fresh email code.
- Re-open the form you were working on — most wizards (products, FBF shipments) auto-save drafts, so your work is usually still there.
Only if you are signed out repeatedly within minutes — include the browser and device you use.
Blocked selling: FORBIDDEN_UNVERIFIED_STORE
FORBIDDEN_UNVERIFIED_STORESelling actions are blocked until the store is verifiedWhen trying to publish a product, add inventory, create an FBF/Market shipment or mark an order ready, the app shows: «أكمل توثيق المتجر قبل البيع.» — note this message appears in Arabic even when your interface language is English. It means “Complete store verification before selling.” The app then redirects you to the Verification page.
- Your store’s verification review is not APPROVED yet (still draft, submitted, under review, info requested, rejected, suspended or expired).
- You created a new store — new stores always start unverified.
- Open Verification and check the banner at the top — it tells you the exact review state.
- Complete every section: business details, owners, commercial registration document, bank account with a designated payout account, and both agreements.
- Submit for review and wait — do not retry the blocked action until the banner says «متجرك موثّق.» (“Your store is verified.”).
If the banner says your store is verified but the block persists, sign out and back in; if it still persists, open a support ticket (Store & account) with your store name and a screenshot.
Do not create a second store to “get around” the verification block — the new store starts unverified too, and your catalog and history stay behind on the first store.
Verification status problems and recovery
The Verification page banner tells you which state your review is in. Here is what each problem state means and the way out:
| Banner (exact) | State | What to do |
|---|---|---|
| «فريق فورا يطلب معلومات إضافية.» + «عدّل العناصر المطلوبة ثم أعد الإرسال.» | INFO_REQUESTED | Only the flagged items are unlocked. Fix exactly those, then resubmit. |
| «تم رفض الطلب.» + «يمكنك التعديل وإعادة الإرسال.» | REJECTED | Read the stated reason, correct the data or documents, resubmit. If it instead says «إعادة الإرسال غير متاحة حالياً.», resubmission is blocked — contact support. |
| «تم إيقاف متجرك.» + «تم تعطيل إجراءات البيع.» | SUSPENDED | Selling is disabled by the compliance team. The banner shows a reason line («السبب: …»). You cannot self-serve out of suspension — open a support ticket (Store & account). |
| «انتهت صلاحية التوثيق.» + «تم تعطيل البيع مؤقتاً. حدّث بياناتك وأعد الإرسال لإعادة التفعيل.» | EXPIRED | Update the expired data/documents and resubmit; selling resumes after re-approval. |
While your review is APPROVED, the data is locked. To change it, use the Request Change flow on the Verification page — editing opens a new review case; do not expect instant changes.
Bank and IBAN errors
«رقم IBAN غير صالح — يبدأ برمز الدولة (مثل JO) ويتكون من 15-34 خانة.» (“Invalid IBAN — it starts with a country code (e.g. JO) and is 15–34 characters.”)
- The IBAN is missing the two-letter country prefix (e.g. JO).
- Spaces, dashes or lowercase letters were pasted in.
- A digit is missing — the full length including the prefix must be 15–34 characters.
- Copy the IBAN from your bank app or statement, remove all spaces, and keep letters uppercase.
- Confirm it starts with the country code followed by two digits (e.g. JO12…).
- Save again; the field validates instantly.
If a verified-correct IBAN keeps failing, open a support ticket (Store & account) with the bank name — never post the full IBAN in a screenshot publicly.
Team, invites and permissions
«رابط الدعوة غير صالح» (“The invite link is not valid”) or, after tapping accept, «فشل قبول الدعوة» (“Failed to accept the invitation”). This page shows Arabic text regardless of your language setting.
- The invite expired (invites have an expiry date shown in the email) or was cancelled by the store owner.
- The link was truncated when copied from the email.
- You are signed in with a different email than the one that was invited.
- Open the link directly from the invitation email on the same device where you can sign in.
- Sign in with exactly the invited email address, then open the link again.
- If it expired or was cancelled, ask the store owner or an admin to send a fresh invite.
If a fresh invite fails too, the inviter should open a support ticket (Store & account) with the invited email and store name.
«ليس لديك صلاحية للقيام بهذا الإجراء» (“You do not have permission to perform this action”).
- Your role cannot do this. Team management (inviting, changing roles, removing members) requires the OWNER or ADMIN role; MANAGER, STAFF and VIEWER cannot manage the team.
- Ownership transfer is OWNER-only.
- You are acting on a store you are not a member of.
- Check your role under Settings›Team.
- Ask the store OWNER or an ADMIN to perform the action, or to raise your role.
Only if your role is OWNER/ADMIN and the error persists after re-signing in.
Before you contact support
- Match your on-screen message to a card above word for word.
- Note the exact code (e.g.
FORBIDDEN_UNVERIFIED_STORE) and where it appeared. - Take a screenshot including the full message and the page URL.
- Include your store name and the email you sign in with (never share a sign-in code with anyone — Fawran staff will never ask for it).