The two prices
Every variation you sell carries two numbers. You set both, and they mean different things.
Which price does the customer pay?
The sale price, whenever one is set and it is genuinely lower than the regular price. Otherwise, the regular price.
| Regular price | Sale price | Customer pays | Customer sees |
|---|---|---|---|
| 20.000 | — (none) | 20.000 | 20.000 |
| 20.000 | 15.000 | 15.000 | 15.000 with 20.000 crossed out |
| 20.000 | 20.000 | 20.000 | 20.000 — this is not a discount, so none is shown |
| 20.000 | 25.000 | Rejected | The store refuses to save it |
A sale price must be lower than the regular price. A sale price that is equal to or higher than the regular price is rejected when you save — it is not a discount, and showing one would mislead the customer.
Every variation is priced on its own
Prices belong to the variation, not to the product. A T-shirt in four sizes can carry four different prices, and you can put one size on sale without touching the others.
Ending a sale
Clear the sale price. The item immediately goes back to its regular price and the crossed-out price disappears — no leftover "was" number stays on the card.
Changing the regular price while a sale is running does not cancel the sale. The customer keeps paying the sale price, and the new regular price becomes the crossed-out number.
If a price looks wrong on the storefront
Changes reach the storefront as soon as they are saved. If a price still looks wrong after saving, open a support ticket with the product and the variation — do not delete and re-create the product, because that loses its history and its reviews.