A store can be run by a team. You manage members from Settings → Members (“Team Members”). Each member has a role that controls which actions the platform accepts from them.
The five roles
| Role | What the platform lets them do |
|---|---|
OWNER | Everything, including ownership transfer and other owner-only actions. Exactly one per store. |
ADMIN | Everything day-to-day, plus managing members, store settings, verification submission and payout-account setup. Cannot transfer ownership. |
MANAGER | Products, catalog, inventory and marketing campaigns, plus daily order work. |
STAFF | Day-to-day order operations — preparing orders and updating statuses. |
VIEWER | Read-only access. |
When inviting, you can assign Admin, Manager, Staff or Viewer — never Owner (that role moves only through an ownership transfer). Exact button availability can differ screen by screen as permissions continue to be tightened; if a member can’t do something they expect, check their role first.
Invitation and member statuses
Invitations move through PENDING → ACCEPTED, or end as EXPIRED / CANCELLED. Members themselves are ACTIVE, PENDING or SUSPENDED — a suspended member keeps their row but the platform stops accepting their actions until an Owner/Admin restores them.
Inviting a member
- Go to Settings›Members and click Invite New Member.
- Enter their Email and pick a Role.
- Click Send Invitation. You’ll see “Invitation sent successfully.”
- The invite appears under Pending Invitations with an expiry date. You can Resend or cancel it.
The invitee opens the link in their email, signs in with the passwordless code (no account setup needed beyond that), and accepts — then they appear in your members list.
Only an Owner or Admin can invite members, change roles or remove members. To change or remove someone, use the “⋮” menu on their row — you can’t act on yourself or on the Owner.
Transferring store ownership
Only the Owner can do this, from the Transfer Store Ownership card. It’s a deliberate, two-phase handover — the new owner accepts first, then you give the final confirmation:
Ownership transfer is permanent: “Ownership transfer is permanent and cannot be undone. You will lose owner permissions and become an admin.” Both parties must confirm, and you can cancel any time before the final confirmation. Double-check the new owner’s email.