Registering and listing on Fawran are free. You pay only when you sell, and every fee is deducted from your sales proceeds — no invoices, no upfront payments. This guide explains each fee’s structure; the amounts themselves live on the live pricing page below, read straight from Fawran’s financial configuration.
The three fulfilment models
Referral commission
A percentage of the item’s selling price, charged when the order is delivered, varying by category / sub-category and by fulfilment model. On an accepted return it is reversed in proportion to the refunded amount. The live page has a searchable matrix of every category rate.
MARKET logistics fee — one fee per shipment
Same order + same MARKET store = ONE MARKET shipment = ONE logistics fee. However many products or units are inside. Product A × 2, Product B × 1, Product C × 3 from the same store in one order is one shipment and one fee — not six, not three. Products from a second store in the same order form a second shipment with its own fee.
Chargeable weight = the greater of the packed parcel’s actual weight and its dimensional weight, where dimensional weight = length × width × height (cm) ÷ 5000. Example: a 40 × 30 × 20 cm carton is 4.8 kg dimensional; if it actually weighs 2 kg, 4.8 kg is charged. The logistics measurement taken at receipt takes precedence over what you declared.
A shipment is Standard when it stays within the Standard weight and three side limits, and Oversized when it exceeds any of them; each class has its own weight bands, and extra kilograms are charged per started kilogram. The fee is charged when the shipment is delivered and is not reversed on a return.
FBF fees
- Fulfilment (outbound) fee — per unit sold, multiplied by quantity, from the unit’s size and chargeable weight and its selling-price column.
- FBF inbound to FAWRAN — currently FREE (0.000 JOD) on every size and weight band, whether you deliver the shipment to the warehouse yourself or Fawran arranges its collection. It is the one seller-facing inbound price; there is no separate receiving, collection or per-unit inbound charge.
- Storage — per cubic foot per month, billed for sellable, unsellable and long-term inventory in the warehouse.
- Removal & inventory services — inventory removal (collect it yourself, or Fawran delivers it back to you), only when you request it; the live page shows the current prices for both options.
Returns
There is no fixed return-management fee. Fawran reviews every return case and determines the responsible party according to the Seller Policy and the circumstances of the case. When the seller is responsible for the problem, the seller bears the losses and any customer compensation Fawran determines, and the referral commission on that order is not returned to the seller — even when the customer is refunded the full product value.
- A return request does not by itself make you financially responsible; Fawran decides responsibility case by case.
- When another party is responsible, you are not charged for the return and the referral commission on the refunded amount is reversed to you in proportion to the refund.
- A customer refund and a seller fee reversal are two different things: the customer can receive a full refund while the referral commission stays with Fawran when you are responsible.
- FBF fulfilment and MARKET logistics fees are not reversed on a return — the service was performed.
- FBS — you handle the return yourself (approve, receive, inspect) from your seller dashboard. Fawran charges no return-management fee on a standard FBS return; the responsibility policy still governs disputes and financial outcomes.
Other fees
In specific, exceptional circumstances additional charges may apply according to the seller policies and the particular case — for example rejection of FBF inbound units at receipt, seller cancellation of an order item, seller-attributed logistics incidents, warranty / retention / miscellaneous case-assessed charges, or an exceptional Fawran intervention on an FBS return. No fixed amounts are published for these; when one applies it is assessed for that case, notified to you and itemised in your Finance area.
The customer’s delivery fee
The delivery fee the customer pays at checkout is not a seller fee: it is held for you until the return window closes, then released to your available balance; it goes to Fawran only if a return in the same group is completed.
Every charged fee is itemised in the Finance area of your seller dashboard. All fees are exclusive of VAT.