Sometimes you need stock back out of a Fawran warehouse β to retrieve FBF inventory or to collect customer returns held there. The Restock tool (Shipments β Inventory Restock) handles both.
What you can retrieve
Restock works on warehouse-held stock thatβs yours to reclaim β your stored FBF inventory and several kinds of customer-return and warehouse-issue stock. You filter eligible items by category (normal inventory, customer returns, foreign/extra, damaged, unsellable).
Stock you already hold (MARKET/FBS) isnβt retrievable here β you already have it. Some platform-controlled items are excluded too.
Two ways to get it back
| Method | How it works |
|---|---|
PICKUP_FROM_WAREHOUSE | Book an appointment and collect it yourself. You get a pickup QR code and time slot. |
SHIP_TO_SELLER | Fawran ships it to your address and a waybill is generated. The financial details of this step are covered in a dedicated Finance guide coming soon. |
The flow
PROCESSING β IN_TRANSITAwaiting collection / on the wayCOMPLETEDReceived by youEach request has a number (like RTN-1042) and moves through the statuses above; CANCELLED is the alternate ending. You can cancel while itβs still pending approval, and reschedule a pickup before itβs collected.
Stock is reserved when you request it but only deducted from the warehouse when you actually pick it up or itβs delivered β so a pending request already removes those units from whatβs sellable.