Not all warehouse stock is healthy. Inventory Cases (Inventory → Cases) brings every abnormal item in Fawran warehouses into one place, across three tabs. The old standalone pages (foreign, unsellable, exceptions, warehouse issues) all redirect here now.
The three tabs
Reading the statuses
Each tab speaks its own status vocabulary. The key ones:
| Queue | Statuses you’ll see |
|---|---|
| Foreign | FOREIGN · DISCOVERED · UNDER_INVESTIGATION · CLAIM_PENDING · RESOLVED_CLAIMED · RESOLVED_REJECTED · RETURNED_TO_SELLER · DISPOSED |
| Unsellable | PENDING_DECISION · RETURN_TO_SELLER_REQUESTED · DISPOSAL_APPROVED · RECLASSIFIED_SELLABLE · DISPOSED · RETURNED_TO_SELLER |
| Warehouse issues | OPEN · PENDING_SELLER_ACTION · DISPOSED_DESTROYED · CLOSED |
| Issue types | DAMAGED · DEFECTIVE · EXPIRED · MISSING_ITEMS · WRONG_PRODUCT · PACKAGING_ISSUE · OTHER |
Unfamiliar statuses are still displayed with a raw badge rather than hidden — the page is designed so nothing disappears just because a state is new.
What you can do
| Case type | Seller actions offered |
|---|---|
| Foreign | طلب إرجاع للبائع (request return to you — opens the restock flow) where the item is eligible; otherwise review with support. |
| Unsellable | طلب إرجاع للبائع · طلب إتلاف (request disposal) · إعادة تصنيف قابل للبيع (reclassify sellable) · الموافقة على الإتلاف (approve disposal) — availability depends on the case status. |
| Warehouse issue | From the list: إتلاف (dispose, with a required reason) or إرجاع للبائع. The detail page itself is read-only. |
Disposal is irreversible — the confirm dialog says exactly that: «هذا الإجراء لا يمكن التراجع عنه. سيتم إتلاف الوحدات بشكل نهائي.» and requires a reason.
The read-only issue detail
Opening a warehouse issue shows the case data (status, affected quantity, warehouse, shipment, issue type, created date), warehouse notes and evidence photos — plus the explicit notice «هذه الصفحة للعرض فقط.» (this page is view-only). Units the warehouse rejected as "not part of this product" appear separated, with their independent storage status.
Who drives resolution
Be aware these queues are operated by Fawran’s warehouse and admin teams: investigation, classification and execution happen on the platform side, and some rows exist for your visibility while the platform works. Your decisions (return / dispose / reclassify) are requests the warehouse then executes — statuses update as that happens. If a case sits without progress, open a support ticket with the case reference.
Don’t ignore cases. Foreign and unsellable units tie up value and can signal a labelling or packing problem upstream — and stored problem units keep accruing storage. The financial details of this step are covered in a dedicated Finance guide coming soon.
Customer returns awaiting your decision are a different surface — the Warehouse Returns workspace. Your dashboard surfaces a live warehouse-issues count so you notice new cases quickly.