Non-Returnable and Restricted Products Policy

1. ★ The limits of this policy#

1.1 Always check the Damaged, Defective, Wrong or Missing Products Policy before assuming your Item cannot be returned.

2. Why non-returnable categories exist#

There are three reasons, and no fourth in this policy:

2.1 We do not put an Item on this list because it is expensive for us or because we would rather not take it back.

3. Categories not returnable for a change of mind#

3.1 For hygiene reasons#

• underwear, socks and thermal wear;
• swimwear where the hygiene strip has been removed;
• earrings and body-piercing items;
• personal care, shaving and hair-removal products, once opened or used;
• cosmetics, fragrances, skincare and haircare where the seal is broken;
• oral care products;
• feminine hygiene products;
• infant products that touch the mouth or body (pacifiers, bottle teats, teethers) once opened;
• nappies and wipes once the pack is opened.

3.2 For perishability#

• fresh, chilled and frozen food;
• fresh bakery and confectionery;
• cut flowers and live plants;
• anything requiring storage at a specific temperature.

3.3 For personalisation#

• made-to-order or made-to-measure Items;
• Items engraved or printed with your name or your design;
• Items tailored or modified at your request.

3.4 By their nature#

• digital Items, codes, subscriptions and activation keys, once the code is revealed or activated;
• gift cards once the code has been redeemed;
• hazardous and flammable materials;
• Items whose serial number, unique identifier or identifying label has been removed.

3.5 Activated or registered electronic devices#

3.5.1 A device may not be accepted for a change-of-mind return where it has been activated or registered in your name with the manufacturer such that it cannot be restored to “new”.

3.5.2 Before returning any electronic device: factory reset it, sign out of accounts, remove any account lock, and take out memory cards and SIMs. The detail is in the Returns Policy, section 4.3.

4. How to know before you buy#

4.1 Where a restriction applies to a particular Item, it is stated on the Item page.

4.2 The categories in section 3 are the general rule, and this document is published and permanently available in the Legal Center.

4.3 If you are unsure about an Item before buying, ask us through the official support channels. Asking beforehand beats discovering afterwards.

5. When opening the seal makes the difference#

5.1 Many Items in section 3 are returnable while sealed and not returnable once the seal is broken.

5.2 If you are unsure whether you will keep an Item in one of these categories, do not break its seal until you decide.

5.3 That does not stop you inspecting the parcel from the outside and checking that what arrived is what you ordered.

6. Restricted Items#

6.1 Some Items may be subject to age or regulatory restrictions at purchase or at delivery.

6.2 Where the law requires an age or a licence to acquire an Item, that requirement applies.

6.3 Items that may not be sold on the Platform at all are set out in the Prohibited Products and Restricted Transactions Notice.

7. What if you return a non-returnable Item#

7.1 The return is rejected at inspection and the Item is sent back to you.

7.2 We do not keep it and do not dispose of it without your knowledge.

7.3 The detail is in the Product Inspection and Return-Rejection Policy.

8. Legal footing for these restrictions#

8.1 These restrictions are voluntary commercial policy: exceptions to the change-of-mind return facility that Fawran offers as a courtesy, not as a legal obligation.

8.2 They do not touch your rights under the Consumer Protection Law No. (7) of 2017, including Article 6(A) on when a good is treated as defective and Article 7(A)(1) on the supplier's obligation to take back a defective good and refund its price.

8.3 They are justified by hygiene, perishability or personalisation — they are not arbitrary.

9. Version history#