Damaged, Defective, Wrong or Missing Products Policy

The authoritative return window, how it is counted, and the full return journey end to end.

Manufacturer and seller warranties, your separate statutory rights, and how to claim.

How to report a suspected counterfeit, what evidence helps, and what we do about it.

The three escalation stages inside Fawran, and the regulators you can go to at any time.

Where your money goes back to, what is included in the amount, and what is not refundable.