Exchange Policy

1. ★ The position, plainly#

1.1 We say so openly rather than leaving you hunting for a button that does not exist.

1.2 What does exist is: return, then buy again — explained in section 2.

2. What to do instead#

2.1 If you want a different size or colour#

2.2 If the Item is defective, wrong or damaged#

2.2.1 Do not use the change-of-mind path. Your rights here are statutory and wider.

2.2.2 The route is in the Damaged, Defective, Wrong or Missing Products Policy.

2.2.3 Depending on the case, the resolution may include sending the correct Item, or a full refund.

2.3 If the defect appears after the return window#

See the Warranty Policy — repair or replacement may be available under the manufacturer's or Seller's warranty.

3. Your statutory rights are unaffected#

3.1 The absence of a commercial exchange process does not affect your rights under the law.

3.2 Article 7(A)(1) of the Consumer Protection Law No. (7) of 2017 obliges the supplier, where the good is defective, to take it back and refund its price at the consumer's request.

3.3 Article 7(C) provides that the supplier may, with the consumer's written consent, remedy the fault. That is, repair or replacement are alternatives that require your agreement; they cannot be imposed on you in place of a refund.

3.4 Any term reducing that right is void under Article 21 of the same Law.

4. What if an exchange is advertised on an Item page#

4.1 A Seller or manufacturer may offer a replacement service specific to a particular Item, as part of its warranty terms.

4.2 In that case it appears on the Item page or in its warranty documents, and its own conditions apply.

4.3 That does not change the general position in section 1.

5. If this changes in future#

5.1 If we launch an exchange process, we update this document and publish a new version with a number and an effective date, recorded in the policy changelog.

5.2 The position will not change silently.

6. Version history#