🛍️Buyer LegalExchangeReturns, Refunds and WarrantyVersion 1.0FWR-BUY-020
Exchange Policy
Whether Fawran exchanges items, and what to do instead when you need a different one.
📅Effective: 26 July 2026🔄Last updated: 26 July 2026🌐Available in Arabic & English
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Returns Policy
The authoritative return window, how it is counted, and the full return journey end to end.
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Where your money goes back to, what is included in the amount, and what is not refundable.
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Damaged, Defective, Wrong or Missing Products Policy
Your statutory route when something is wrong with what arrived — separate from change-of-mind returns.
Warranty
Warranty Policy
Manufacturer and seller warranties, your separate statutory rights, and how to claim.