Returns Policy

Where your money goes back to, what is included in the amount, and what is not refundable.

Which items cannot be returned for a change of mind, and why the defect rules still apply to them.

What we check when a return arrives, why a return can be rejected, and how to appeal.

Your statutory route when something is wrong with what arrived — separate from change-of-mind returns.

Whether Fawran exchanges items, and what to do instead when you need a different one.