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Policy changelog

Every published version of every document, newest first. When we make a material change we publish a new version with its own number and effective date, and we notify you before it takes effect.

1 September 2026

1 change
  • Seller LegalAccount DeletionFWR-SEL-011v1.0
    Seller Account Deletion

    Initial publication, with the seller account-deletion lifecycle.

28 July 2026

12 changes
  • Buyer LegalTermsFWR-BUY-001v2.2
    Terms of Use

    Sign-in described as it works — an email address and a one-time code sent to it, and nothing else. The way the operator is named was simplified, and the positive fact stated: Fawran provides marketplace services to customers in Jordan. The amendment clause now states how a material change is published before it takes effect.

  • Buyer LegalTermsFWR-BUY-002v2.2
    Terms of Sale

    The way the contracting party is named was simplified, and the positive fact stated: Fawran provides marketplace services to customers in Jordan. The amendment clause now states how a material change is published before it takes effect.

  • Buyer LegalMarketplaceFWR-BUY-003v1.2
    Marketplace and Third-Party Seller Terms

    The way the marketplace operator is named was simplified, and the positive fact stated: your rights under Jordanian consumer legislation apply to this marketplace in full.

  • Buyer LegalPrivacy & DataFWR-BUY-005v2.3
    Privacy Policy

    Controller wording, authentication disclosures, data categories, retention language and processing descriptions updated to align with the current Buyer application. Sign-in is described as it works — an email address and a one-time code sent to it. The data-category tables were rebuilt from the categories the application actually processes, the categories kept only on your own device are now separated from those that reach us, and the service-provider table lists only providers actually in use.

  • Buyer LegalPrivacy & DataFWR-BUY-006v2.2
    Cookie and Device Storage Policy

    Rewritten against what the applications actually store. Browser cookies, browser storage and the mobile app’s own storage are kept apart instead of all being called cookies, and each row states whether the value reaches Fawran at all. The measurement and analytics category was removed, and the notification token is described where it belongs.

  • Buyer LegalData RightsFWR-BUY-007v1.2
    Data Rights and Privacy Requests Policy

    The way the controller is named was simplified. The rights table now points at the optional processing that actually exists and that you can withdraw or object to.

  • Buyer LegalAccount DeletionFWR-BUY-008v2.1
    Account Deletion and Data Deletion Policy

    The way the controller is named was simplified, where deletion is started in the app is stated plainly, and the description of what stops at deactivation was corrected to match what the Platform actually does.

  • Buyer LegalCommunicationsFWR-BUY-009v1.1
    Communications and Marketing Preferences Policy

    Rewritten to state what Fawran actually sends. Fawran does not currently send marketing or promotional messages to buyers, so the catalogue of marketing messages and the unsubscribe route were replaced with a plain statement of that and of the notification preferences that do exist. Operational messages about your Order are unchanged.

  • Buyer LegalPaymentsFWR-BUY-011v1.2
    Payment Policy

    The way the party that collects payment is named was simplified.

  • Buyer LegalComplaintsFWR-BUY-030v1.2
    Customer Complaints and Escalation Policy

    The way the entity that receives and answers your complaint is named was simplified.

  • Buyer LegalDisputesFWR-BUY-031v1.2
    Dispute Resolution and Governing Law Policy

    The way the operator is named was simplified, and the governing-law clause states the reason positively: the supply is made in Jordan, so Jordanian law governs.

  • Buyer LegalSupport & ContactFWR-BUY-032v1.2
    Customer Support and Official Contact Policy

    The way the operator is named was simplified, and the register of channels we do not publish was replaced with a plain impostor warning: the channels in section 1 are the only official Fawran channels.

27 July 2026

2 changes
  • Buyer LegalPrivacy & DataFWR-BUY-005v2.2
    Privacy Policy

    Section 10 corrected to state what deleting an account actually does — immediate deactivation, a thirty-day recovery period, then permanent deletion or de-identification — and to record that retained records sit in a restricted scope, are never used for marketing, recommendations or personalisation, do not appear in buyer lists or active-user statistics, and each carry a review or expiry date. A correction of description to match implemented behaviour: no processing purpose is added, no right is narrowed, and the effective date is unchanged.

  • Buyer LegalAccount DeletionFWR-BUY-008v2.0
    Account Deletion and Data Deletion Policy

    Rewritten against the deletion lifecycle as implemented: immediate deactivation on request, a thirty-day recovery period exercised with a one-time email code plus an explicit confirmation, then permanent deletion or de-identification. Corrects the previous text, which described deletion as irreversible from the moment of the request. Data is separated into three published treatments — deleted, de-identified, and retained with restricted access — with the basis and the period stated per category. Adds the email-reuse rule, the rule that a wallet balance is never silently confiscated, and the multi-role rule under which a user who is also a Seller or a Captain keeps that access after the buyer role is deleted.

26 July 2026

48 changes
  • Buyer LegalTermsFWR-BUY-001v2.0
    Terms of Use

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalTermsFWR-BUY-001v2.1
    Terms of Use

    Contracting party named as FAWRAN LLC, trading as FAWRAN; registered office described as an address of record, not a support, returns or order-correspondence address.

  • Buyer LegalTermsFWR-BUY-002v2.0
    Terms of Sale

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalTermsFWR-BUY-002v2.1
    Terms of Sale

    Contracting party named as FAWRAN LLC, with the four capacities in which it acts — platform operator, payment facilitator, fulfilment coordinator, support channel — and the rule preserved that the third-party Seller, not Fawran, is the seller of record.

  • Buyer LegalMarketplaceFWR-BUY-003v1.0
    Marketplace and Third-Party Seller Terms

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalMarketplaceFWR-BUY-003v1.1
    Marketplace and Third-Party Seller Terms

    Marketplace operator named as FAWRAN LLC and expressly stated not to be the seller of record; buyers’ rights under Jordanian consumer legislation confirmed to apply to this marketplace in full.

  • Buyer LegalConductFWR-BUY-004v1.0
    Acceptable Use Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalPrivacy & DataFWR-BUY-005v2.0
    Privacy Policy

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalPrivacy & DataFWR-BUY-005v2.1
    Privacy Policy

    Data controller identified as FAWRAN LLC, trading as FAWRAN.

  • Buyer LegalPrivacy & DataFWR-BUY-006v2.0
    Cookie and Device Storage Policy

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalPrivacy & DataFWR-BUY-006v2.1
    Cookie and Device Storage Policy

    The controller for the technologies described identified as FAWRAN LLC.

  • Buyer LegalData RightsFWR-BUY-007v1.0
    Data Rights and Privacy Requests Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalData RightsFWR-BUY-007v1.1
    Data Rights and Privacy Requests Policy

    The controller your rights are exercised against identified as FAWRAN LLC, with confirmation that all eight rights are available in full.

  • Buyer LegalAccount DeletionFWR-BUY-008v1.0
    Account Deletion and Data Deletion Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalAccount DeletionFWR-BUY-008v1.1
    Account Deletion and Data Deletion Policy

    The controller that holds the data and carries out the deletion identified as FAWRAN LLC.

  • Buyer LegalCommunicationsFWR-BUY-009v1.0
    Communications and Marketing Preferences Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalOrders & PricingFWR-BUY-010v1.0
    Order, Pricing and Availability Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalPaymentsFWR-BUY-011v1.0
    Payment Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalPaymentsFWR-BUY-011v1.1
    Payment Policy

    The party that collects payment identified as FAWRAN LLC, acting as payment facilitator and not as the seller of the Item.

  • Buyer LegalPaymentsFWR-BUY-012v1.0
    Cash on Delivery Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalPaymentsFWR-BUY-012v1.1
    Cash on Delivery Policy

    Recorded that the Captain collects cash on behalf of FAWRAN LLC as payment facilitator, that handover discharges the payment obligation, and that cash is never sent to any address.

  • Buyer LegalPromotionsFWR-BUY-013v1.0
    Promotions, Coupons and Credits Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalCancellationFWR-BUY-014v2.0
    Cancellation Policy

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalShipping & DeliveryFWR-BUY-015v2.0
    Shipping and Delivery Policy

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalShipping & DeliveryFWR-BUY-015v2.1
    Shipping and Delivery Policy

    The delivering party identified as FAWRAN LLC acting as fulfilment coordinator; the registered office stated to be neither a warehouse nor a despatch or return point.

  • Buyer LegalShipping & DeliveryFWR-BUY-016v1.0
    Delivery Attempts, Refusal and Failed-Delivery Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalShipping & DeliveryFWR-BUY-017v1.0
    Large, Heavy and Special-Handling Products Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalReturnsFWR-BUY-018v1.0
    Returns Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalReturnsFWR-BUY-018v1.1
    Returns Policy

    The operator of the returns process identified as FAWRAN LLC; express warning that the registered office is not a returns address and that returns are collected inside Jordan, never shipped abroad.

  • Buyer LegalRefundsFWR-BUY-019v1.0
    Refund Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalRefundsFWR-BUY-019v1.1
    Refund Policy

    The party that approves and executes the refund identified as FAWRAN LLC; the buyer never collects a refund from the Seller directly.

  • Buyer LegalExchangeFWR-BUY-020v1.0
    Exchange Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalReturnsFWR-BUY-021v1.0
    Non-Returnable and Restricted Products Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalReturnsFWR-BUY-022v1.0
    Damaged, Defective, Wrong or Missing Products Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalReturnsFWR-BUY-023v1.0
    Product Inspection and Return-Rejection Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalWarrantyFWR-BUY-024v2.0
    Warranty Policy

    Rewritten against Fawran’s implemented buyer behaviour; entity details, effective date and contact routes fixed; scope narrowed so each rule has one authoritative home.

  • Buyer LegalWarrantyFWR-BUY-024v2.1
    Warranty Policy

    Confirmed that FAWRAN LLC is neither the manufacturer nor the seller of any Item and is therefore not the warrantor.

  • Buyer LegalAuthenticityFWR-BUY-025v1.0
    Authenticity and Counterfeit-Product Complaints Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalReviews & ContentFWR-BUY-026v1.0
    Product Reviews, Ratings and User Content Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalProduct SafetyFWR-BUY-027v1.0
    Prohibited Products and Restricted Transactions Notice

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalProduct SafetyFWR-BUY-028v1.0
    Product Safety and Recall Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalIntellectual PropertyFWR-BUY-029v1.0
    Intellectual Property Complaints Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalComplaintsFWR-BUY-030v1.0
    Customer Complaints and Escalation Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalComplaintsFWR-BUY-030v1.1
    Customer Complaints and Escalation Policy

    The entity that receives, investigates and answers a complaint identified as FAWRAN LLC; the registered office does not receive complaints.

  • Buyer LegalDisputesFWR-BUY-031v1.0
    Dispute Resolution and Governing Law Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalDisputesFWR-BUY-031v1.1
    Dispute Resolution and Governing Law Policy

    Operator identified as FAWRAN LLC, and recorded that Jordanian law governs the buyer relationship because the supply is made in Jordan.

  • Buyer LegalSupport & ContactFWR-BUY-032v1.0
    Customer Support and Official Contact Policy

    First publication of the complete Buyer legal suite, written against Fawran’s implemented buyer behaviour and Jordanian law.

  • Buyer LegalSupport & ContactFWR-BUY-032v1.1
    Customer Support and Official Contact Policy

    Operator identified as FAWRAN LLC; the registered office described as an address of record and not a contact channel; and an impostor warning added so a channel held out as ours can be checked against the document.

26 June 2026

17 changes
  • Buyer LegalTermsFWR-BUY-001v1.0
    Terms of Use

    Initial publication.

  • Buyer LegalTermsFWR-BUY-002v1.0
    Terms of Sale

    Initial publication.

  • Buyer LegalPrivacy & DataFWR-BUY-005v1.0
    Privacy Policy

    Initial publication.

  • Buyer LegalPrivacy & DataFWR-BUY-006v1.0
    Cookie and Device Storage Policy

    Initial publication.

  • Buyer LegalCancellationFWR-BUY-014v1.0
    Cancellation Policy

    Initial publication.

  • Buyer LegalShipping & DeliveryFWR-BUY-015v1.0
    Shipping and Delivery Policy

    Initial publication.

  • Buyer LegalWarrantyFWR-BUY-024v1.0
    Warranty Policy

    Initial publication.

  • Seller LegalAgreementsFWR-SEL-001v1.0
    Seller Agreement

    Initial publication

  • Seller LegalConductFWR-SEL-002v1.0
    Seller Code of Conduct

    Initial publication

  • Seller LegalListing & ProductsFWR-SEL-003v1.0
    Product Listing Policy

    Initial publication

  • Seller LegalListing & ProductsFWR-SEL-004v1.0
    Prohibited & Restricted Products Policy

    Initial publication

  • Seller LegalReturnsFWR-SEL-005v1.0
    Seller Returns & Refund Responsibilities

    Initial publication

  • Seller LegalWarrantyFWR-SEL-006v1.0
    Seller Warranty Policy

    Initial publication

  • Seller LegalCommission & FeesFWR-SEL-007v1.0
    Commission & Fee Policy — MARKET & FBS

    Initial publication

  • Seller LegalCommission & FeesFWR-SEL-008v1.0
    Commission & Fee Policy — FBF

    Initial publication

  • Seller LegalPaymentsFWR-SEL-009v1.0
    Payout Policy

    Initial publication

  • Seller LegalShipping & DeliveryFWR-SEL-010v1.0
    Shipping & Fulfillment Policy

    Initial publication

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