Cancellation Policy

1. Purpose and scope#

1.1 This policy governs cancelling an Order before it is delivered to you.

1.2 Sending an Item back after delivery is governed by the Returns Policy.

1.3 The difference matters: cancellation stops an Order before it arrives; a return sends it back after it arrives. The conditions are entirely different.

2. ★ When you can cancel#

2.1 You can cancel an Item yourself from your account whenever both conditions hold:

2.2 Cancellation works per Item. You may cancel one Item and leave the rest of your Order standing. Cancelling the whole Order succeeds only where both conditions hold for every un-cancelled Item in it.

2.3 If you try to cancel and cannot, the system tells you which Item blocked it and why — not a generic refusal.

3. ★ Why FBF Items cannot be cancelled#

3.1 In the FBF model the stock sits in Fawran's warehouses, and the moment the Order is placed the Item enters an automated preparation path: it is reserved, assigned to a picker, picked and packed. That path starts very shortly after the Order is placed.

3.2 Because that path cannot be safely halted from the account without risking a cancelled Item being shipped or stock being decremented in error, self-service cancellation is not available for FBF Items.

3.3 So what can you do?

4. When the cancellation window closes#

4.1 Self-service cancellation ends the moment preparation of the Item starts — that is, when it leaves its initial state.

4.2 Preparation can start within minutes. If you want to cancel, do it straight away.

4.3 Once preparation has started, what remains is: not accepting the shipment, or returning it after delivery.

5. How to cancel#

5.1 In order details in your account, select the Item and choose “Cancel”.

5.2 The system asks for a reason from a fixed list:

5.3 The reason does not affect your right to cancel or to get your money back. We ask it only to improve the service, and we do not use it to refuse your request.

5.4 Cancellation is irreversible. A completed cancellation cannot be undone; the answer is to place a new Order if the Item is still available.

6. Effects of cancellation#

7. When Fawran or the Seller may cancel#

7.1 Your Order may be cancelled — in whole or in part — in the following situations:

7.2 In every cancellation by us:

• we tell you the reason;
• we refund everything you paid for the cancelled Item;
• we keep nothing and charge no fee.

7.3 Article 4(c) of the Consumer Protection Law No. (7) of 2017 obliges the supplier to deliver the good within the agreed period or the customary period without delay. Article 6(B)(1) treats failure to deliver within that period as a breach of contractual obligations.

8. Cancelling once delivery has begun#

8.1 If the shipment has gone out for delivery and you no longer want it, you may decline to accept it.

8.2 The financial effect, and what follows from repetition, are set out in the Delivery Attempts, Refusal and Failed-Delivery Policy.

8.3 If you paid by card and did not accept the shipment, what you paid is refunded once the shipment is returned.

9. Version history#