Terms of Sale

1. What these Terms cover#

1.1 These Terms of Sale govern your purchase of an Item through the Fawran platform: how the contract is formed, with whom, when ownership and risk pass to you, and what happens when something goes wrong.

1.2 They are read together with the Terms of Use, which govern your use of the Platform itself.

1.3 They are also read with the specialised policies, in particular the Order, Pricing and Availability Policy, the Payment Policy, the Shipping and Delivery Policy, the Cancellation Policy and the Returns Policy.

2. ★ Who you are contracting with#

2.1 Fawran is a marketplace, and FAWRAN LLC operates it. The Platform is operated by FAWRAN LLC, operating under the trade name FAWRAN. Every Item listed on the Platform is sold by a Seller listed on the Platform. FAWRAN LLC does not sell items on its own account, as principal, in any of the three fulfilment models, and is not the seller of record for any Item.

2.2 Accordingly, the contract of sale is between you and the Seller. FAWRAN LLC is not a party to that contract of sale. It operates the Platform, facilitates payment, and — depending on the model — provides fulfilment and delivery services.

2.3 The three fulfilment models differ in who stores the Item and who delivers it, not in who sells it:

2.4 The applicable model and the seller identity are shown on the Item page and in your order details.

2.5 What Fawran carries and what the Seller carries in each model is set out in the Marketplace and Third-Party Seller Terms.

2.6 The capacities in which FAWRAN LLC acts. In every model it acts in one or more of the capacities below — and in none of them as the seller of the Item:

2.7 Jordanian law protects you here. FAWRAN provides marketplace services to customers in Jordan. These Terms of Sale are governed by applicable Jordanian law for our operations in Jordan, and no provision of them may remove or restrict a mandatory consumer protection you hold under Jordanian legislation — see the Dispute Resolution and Governing Law Policy.

3. How the contract is formed#

3.1 Listing an Item is not a binding offer. Displaying an Item on the Platform is an invitation to treat.

3.2 Your Order is the offer. By submitting your Order at checkout you make an offer to buy the Items in it at the displayed price.

3.3 An acknowledgement is not acceptance. The message or notification you receive immediately after placing your Order confirms that we have received it; it does not by itself accept it.

3.4 When an Order is accepted. An Order is accepted — per Item — when we notify you that the Item has been shipped or allocated for delivery. At that moment a separate contract of sale is formed for that Item.

3.5 One Order may create several contracts. If your Order contains Items from different Sellers or under different fulfilment models, it is split into more than one Shipment, and a separate contract arises for each. This has a practical consequence: one Item in an Order may be accepted while another is not.

3.6 When we may not accept your Order. We may decline an Order, in whole or in part, if:

(a) the Item is no longer actually available despite what was shown at checkout; (b) payment cannot be completed or is not authorised; (c) there is an obvious error in the price or in the Item description; (d) delivery to the address entered is not possible; (e) there are reasonable indicators of fraud or abuse, under the Acceptable Use Policy; (f) the purchase is in commercial quantities or for the purpose of resale.

3.7 In every case of non-acceptance, we tell you and we keep nothing for an Item that was not accepted; any amount already collected is returned to you under the Refund Policy.

4. Price, tax and fees#

4.1 Prices are shown in Jordanian Dinars (JOD).

4.2 Your order amount is calculated on the server at the moment of checkout and shown to you itemised before you confirm: the value of the Items, the tax applied, the delivery fee, and any discount.

4.3 No hidden fees. The amount shown in the order summary at the moment you confirm is the amount you owe. We do not add a fee afterwards without your agreement.

4.4 How the price is calculated, and what happens when a price is wrong, is set out in the Order, Pricing and Availability Policy. Delivery fees are set out in the Shipping and Delivery Policy.

5. Payment#

5.1 The accepted payment methods are card and cash on delivery, as detailed in the Payment Policy.

5.2 Cash on delivery is subject to an upper order limit and to specific conditions, set out in the Cash on Delivery Policy.

5.3 Article 21(A) of the Electronic Transactions Law No. (15) of 2015 provides that the transfer of funds by electronic means is an accepted method of payment.

6. Invoice#

6.1 We issue you an electronic record of the purchase showing the Items, the amounts and the transaction date, available in your order details.

6.2 This satisfies your right under Article 3(A)(5) of the Consumer Protection Law No. (7) of 2017 to obtain proof of purchase and the essential details of the transaction.

6.3 Under Articles 6 and 7 of the Electronic Transactions Law No. (15) of 2015, an electronic record produces the effects of a written document where it can be reviewed, stored and referred back to without alteration.

7. Delivery, ownership and risk#

7.1 The Item is delivered to the address you specified, under the Shipping and Delivery Policy.

7.2 Risk remains with the Seller or with Fawran as the delivery operator — depending on the model — until the Item is handed over to you or to a person present at the delivery address. After handover, risk passes to you.

7.3 Ownership passes to you on delivery against payment in full. With cash on delivery, handover and payment coincide, so ownership passes at the same moment.

7.4 The passing of risk does not affect your rights where an Item arrives damaged, defective, wrong or incomplete; those situations are governed by the Damaged, Defective, Wrong or Missing Products Policy, and in them the fault exists at handover, not after it.

8. Your rights when something is wrong with the Item#

8.1 Article 6(A) of the Consumer Protection Law No. (7) of 2017 treats a good as defective where, among other cases: it lacks the safety requirements for normal or expected use; it does not conform to applicable mandatory technical rules; it does not match the advertised characteristics or achieve the declared results; or the declared performance or quality levels are not met, or there is a fault or shortfall, or it is unfit for the use it was prepared for over a period appropriate to its nature.

8.2 Article 7(A)(1) of the same Law provides that where the good is defective the supplier is obliged to take it back and refund its price at the consumer's request.

8.3 Article 7(C) provides that the supplier may, with the consumer's written consent, remedy the fault that caused the defect. In practice this means repair is not an outcome that can be imposed on you; it is an option that requires your agreement.

8.4 This right is statutory and is not limited by the commercial return window set out in the Returns Policy. The claim route is set out in the Damaged, Defective, Wrong or Missing Products Policy.

9. Cancellation and returns#

9.1 Before dispatch: whether an Item can still be cancelled is governed by the Cancellation Policy, which sets out precisely when cancellation remains possible and when it does not.

9.2 After delivery: sending an Item back is governed by the Returns Policy; getting your money back is governed by the Refund Policy.

9.3 A crucial distinction: the change-of-mind return window is a voluntary commercial policy of Fawran; your right where the Item is defective is a statutory right that does not lapse when that window closes.

10. Warranty#

10.1 The warranty offered by the manufacturer or the Seller after the return window closes, and how to claim under it, is set out in the Warranty Policy.

10.2 Article 5 of the Consumer Protection Law No. (7) of 2017 obliges the supplier to secure after-sales services and the spare parts needed for goods whose nature requires them, and provides that the duration of that obligation is fixed by instructions issued by the Minister, unless otherwise agreed.

11. Limits of responsibility#

11.1 The Seller is responsible for the Item itself: its conformity, its safety, the accuracy of its description, and its warranty.

11.2 Fawran is responsible for the services it performs itself: operating the Platform, processing the Order, and — in the FBF and MARKET models — storage, handling and delivery.

11.3 Article 20 of the Consumer Protection Law No. (7) of 2017 provides that liability is joint and several among suppliers who caused, or knew of, a defect in a good sold to a consumer. Article 19 makes the supplier liable for damage arising from a defective good or service, except where it did not place the good in circulation, or where the damage was caused by the injured party's fault or by a cause unconnected to the supplier.

11.4 Nothing in these Terms is to be read as removing or restricting a consumer right established by law; any such term is void under Article 21 of the same Law.

12. Changing these Terms#

12.1 Your Order is governed by the version of these Terms of Sale in force when you placed it, even if a later version is published before your Item is delivered.

12.2 Amendments follow the same mechanism as section 14 of the Terms of Use: a numbered version, an effective date, publication at least fourteen (14) days before a material change takes effect, and re-acceptance where required.

13. Governing law and disputes#

13.1 These Terms and your contract of sale are governed by the laws of the Hashemite Kingdom of Jordan.

13.2 The route is set out in the Dispute Resolution and Governing Law Policy, preceded by the complaint route in the Customer Complaints and Escalation Policy.

13.3 Article 23 of the Consumer Protection Law No. (7) of 2017 gives civil and criminal consumer-protection cases urgent status before the competent courts.

14. Version history#