Terms of Sale

Fawran’s role in each fulfilment model, and what a third-party seller is responsible for.

How an order is priced and accepted, and what happens if a price or stock level turns out to be wrong.

The payment methods we accept, how card payments are authorised, and how the Wallet works.

Exactly when an item can still be cancelled, when it cannot, and when Fawran may cancel.

The authoritative return window, how it is counted, and the full return journey end to end.