FBF means Fawran stores, preps, ships and handles returns for you. Your entire job happens before the first order: get stock into the warehouse correctly. Here is the full journey, stage by stage.
The FBF journey at a glance
Step 1 — List the product and add FBF inventory
Create the product (see Create Your First Product), then add an FBF inventory line with its release date. Unlike MARKET/FBS you don’t type a quantity you control — the FBF quantity is locked in the app and reflects what the warehouse has actually received and activated.
Step 2 — Send stock: the inbound shipment wizard
Open Shipments›FBF Shipments and create a new shipment. The wizard has four steps and auto-saves drafts:
- Products — pick FBF-eligible products and quantities.
- Boxes & Dimensions — define each box and allocate every unit into a box. The form blocks you with exact errors like «يجب إضافة صندوق واحد على الأقل», «الصندوق لا يحتوي على أي منتج» and «إجمالي قطع الصندوق ({sum}) لا يساوي العدد المسجّل ({count})» until the allocation adds up.
- Preparation & Delivery — choose pickup by platform (source warehouse, a future date, a time slot, contact person) or drop-off by you; pick the destination warehouse.
- Confirmation — review, confirm the attestations, then submit with إرسال الشحنة.
Submitting moves the shipment DRAFT → PENDING_PICKUP. You can cancel only while it is DRAFT or PENDING_PICKUP, and you cannot edit after submitting.
A fee summary appears at the confirmation step. The financial details of this step are covered in a dedicated Finance guide coming soon.
Step 3 — Labels and attestations
- Carton (box) labels are always your responsibility — you confirm: «أتعهّد بطباعة وإلصاق جميع ملصقات الكراتين على كل صندوق قبل تسليم الشحنة.»
- Unit (FWU) labels depend on the shipment’s printing mode: under seller-prints you also attest to attaching every unit label; under Fawran-prints you must not attach unit barcodes yourself — the warehouse prints, attaches and scans them during receiving.
- The seller-prints option is awaiting platform activation today, so most shipments run in Fawran-prints mode.
Full label details live in Printing & Attestation and Unit Label Modes.
Step 4 — Track statuses to activation
PENDING_PICKUP→CAPTAIN_ASSIGNED→OUT_FOR_PICKUP→IN_TRANSIT→ARRIVED_AT_WAREHOUSE→RECEIVED→COMPLETEDAfter arrival, the shipment card walks through three display stages:
| Stage shown | Meaning |
|---|---|
| «تم الاستلام — قيد الفحص» | The warehouse received the boxes and is inspecting/scanning the units. |
| «تم التخزين — بانتظار التفعيل» | Units are stored in locations, not yet counted as sellable. |
| «تم التفعيل في المخزون» | Stock is live — your FBF quantity rises and buyers can order. |
The complete status dictionary is in FBF Shipment Statuses.
Step 5 — Orders and returns are platform-handled
When a buyer orders an FBF item you’ll see the order, but with no action buttons. The order page states it plainly: “This order is managed by the platform (FBF). You cannot change its status directly.” Returns of FBF items go back to the Fawran warehouse; you make disposition decisions in the Warehouse Returns workspace. To pull stock back out of the warehouse, use Restock.
Complete example — Ahmad sends 20 units of coffee
Ahmad Home Goods lists “Colombian Coffee Beans 250g” (SKU CF-250-COL) and adds an FBF inventory line. He creates shipment FBF-284551: 20 units in 2 boxes of 10, platform pickup on Sunday, 09–12 slot, destination = the central warehouse. At confirmation he ticks the carton attestation, downloads and sticks 2 box labels, and submits — status becomes PENDING_PICKUP. Monday the card reads «تم الاستلام — قيد الفحص», Tuesday «تم التخزين — بانتظار التفعيل», and Wednesday «تم التفعيل في المخزون» — his FBF quantity shows 20 and orders start flowing with zero work from him.
Don’t hand the captain unlabeled boxes. Missing carton labels are the top reason receiving stalls — and under Fawran-prints mode, don’t add your own unit barcodes either.