When a buyer orders an FBF product, you don’t touch the order. Fawran’s warehouse does everything. This is the point of FBF — but it surprises sellers expecting a button to press.
What you’ll see
FBF order rows show “Managed by platform” where other rows show action buttons, and the detail page notes: “This order is managed by the platform (FBF). You cannot change its status directly.” There are no Approve/Ship/Deliver/Cancel actions — the seller-cancel window that MARKET and FBS have simply does not exist for FBF.
You also won’t see the buyer’s delivery address on an FBF order — Fawran delivers, so the address card only appears on MARKET and FBS orders. You still see the product, quantity, payment chip and both status tracks, and the row moves through the same status tabs as every other order.
What Fawran does
Where your FBF work really is
FBF shifts your effort earlier and elsewhere:
You can’t expedite, cancel or change an individual FBF order. If something looks wrong (e.g. a stuck status), don’t wait silently — open a support ticket under Orders or Shipping & Fulfillment.
FBF returns are also managed by Fawran — they appear read-only in your Returns workspace. See How Returns Work.