Orders & Fulfillment

How orders flow from New to Delivered, why each row is a single item, and how the MARKET, FBS and FBF paths differ in what you can do.

The first moves on a new MARKET or FBS order — approve it, prepare the item, and mark it ready — and the deadlines that matter.

Packing and handing a MARKET order to a captain, the shipment label (awaiting activation), and completing an FBS delivery yourself.

Why FBF orders are read-only for you, what Fawran does behind the scenes, and where your real FBF work actually happens.

Order cartons, tape, mailers and protective wrap from Fawran, delivered to your warehouse — the three-step ordering flow.

Every item and shipment status decoded: what the app shows, what it means, who must act, what you can do per fulfillment model, and what comes next.

The button-level MARKET guide: approve, prepare, mark ready, watch the captain stages, hand over, and know what to do when the captain doesn’t show.

The full FBS operator guide: approve, package, dispatch with a tracking number, confirm delivery — and what the app really supports when a delivery fails.

Exactly when you can cancel a MARKET or FBS item, how the cancel dialog works, what happens afterwards, and when to contact support instead.