When a new order arrives for a MARKET or FBS item, the clock starts. Your first job is to accept it and get it ready. Here’s the sequence.
- The item is in stock and matches the listing.
- You can fulfill it within your stated handling time.
- For FBS: you have a courier and can produce a tracking number.
Start from the Needs-action strip
New items land in the Awaiting approval bucket of the “Needs action” strip and in the New Orders tab. Clicking a bucket jumps the list straight to the right tab combination, so you never hunt for what’s waiting on you. The required next step is always shown as a visible primary button on the row — only Cancel Order hides in the row menu.
Step 1 — Approve
On the order row (or detail page), click Approve and confirm. This moves the item from NEW to PROCESSING and signals you’ve accepted it.
Step 2 — Prepare and mark ready
Pack the item, then mark it ready for the next stage:
| Model | Button | What happens |
|---|---|---|
| MARKET | Ready for Dispatch | The item is flagged for Fawran’s pickup system — a captain is then arranged |
| FBS | Out for Delivery | You enter a tracking number (required) and courier, then deliver yourself |
For MARKET, “Ready for Dispatch” is the signal Fawran’s pickup system waits for. Until you mark it ready, no captain is dispatched.
Orders run on deadlines. Approve and prepare promptly — late processing and cancellations both affect your standing. If you can’t fulfill an item, cancel it early with the right reason rather than letting it go stale.
A customer orders your 250g Colombian coffee (MARKET), order ORD-284551. You click Approve, bag and seal it, then click Ready for Dispatch and confirm. The item now waits in “Ready — awaiting captain”.