Cash on Delivery Policy

1. What cash on delivery is#

1.1 You pay the full order amount in cash to the delivery Captain at the moment you receive the shipment.

1.2 Nothing is charged to you before then.

1.3 Who the Captain collects for. The Captain collects the cash on behalf of FAWRAN LLC, which operates the FAWRAN marketplace under the trade name FAWRAN and receives the payment as a payment facilitator, not as the seller of the Item. Handing the cash to the Captain discharges your payment obligation in full at that moment. The Seller remains your counterparty in the sale — see the Terms of Sale. Never send cash to any address, including the company's registered office; cash is paid at the door to the Captain and nowhere else.

2. ★ The upper limit#

2.1 The limit applies to the amount you will actually pay at the door — that is, after adding the Item value, tax and delivery fees and deducting any discounts and coupons.

2.2 The limit is inclusive: an Order of exactly one hundred dinars is accepted; an Order of one hundred dinars and one fils is not.

2.3 The limit is enforced on our server, so a cash-on-delivery Order above it cannot be created by any means.

2.4 If your Order exceeds the limit, you have two options: pay by card, or reduce the order value.

2.5 We may review this limit in future; any change is published as a new version with an effective date and recorded in the policy changelog.

3. When cash on delivery may not be available#

4. At handover#

4.1 What you need to do#

4.1.1 Have the full amount ready. The amount due is shown in your order details and in the out-for-delivery notification.

4.1.2 The Captain may not carry change. Please have the amount as exact as you can.

4.1.3 Be available, or have someone you authorise available at the address during the agreed window.

4.2 What we undertake#

4.2.1 The Captain does not ask for more than the amount shown on your Order, for any reason.

4.2.2 The Captain does not take a compulsory tip or any extra fee for delivery or for handling cash.

4.2.3 You get proof of payment: receipt of the amount is recorded against the Order immediately and appears in your order details.

4.3 What cash on delivery does not include#

4.3.1 Cash on delivery means paying at handover, not afterwards. You cannot take the shipment and settle later.

4.3.2 Cheques and transfers to the Captain are not accepted.

5. Checking at the door#

5.1 You are entitled to check that the shipment matches your Order at handover — the number of parcels and the visible integrity of their packaging.

5.2 Where the type of Item and the handover procedure allow a fuller inspection, that is set out in the Large, Heavy and Special-Handling Products Policy.

5.3 If a parcel appears visibly damaged, you may refuse it, or accept it, photograph its condition immediately, and open a report as soon as possible. The route is in the Damaged, Defective, Wrong or Missing Products Policy.

5.4 Paying cash on delivery does not waive any of your statutory rights where the Item is defective or does not conform.

6. Refusing delivery or failed delivery#

6.1 If you are unavailable, refuse the shipment, or cannot be reached, the Delivery Attempts, Refusal and Failed-Delivery Policy applies.

6.2 Since you have paid nothing on a cash-on-delivery Order, there is no amount to refund if delivery does not complete.

6.3 But unjustified repetition of Orders that are never taken is abuse, and may lead to the cash-on-delivery option being turned off for your account — the least intrusive proportionate step, before any wider action is considered.

7. ★ Refunds on cash-on-delivery Orders#

7.1 If you paid in cash and a refund later becomes due (after an approved return, or a defective Item), the refund is paid to your Fawran Wallet.

7.2 The reason is directly operational: we hold no electronic payment method to send the money back to, because the payment was cash at the door.

7.3 And Wallet credit is not paid out in cash — see the Payment Policy, section 5.

7.4 Refund destinations and what a refund is made up of are set out in the Refund Policy.

8. Cash handling and safety#

8.1 The Captain receives cash on Fawran's behalf, and receipt is recorded against your Order at that time.

8.2 Your obligation is discharged by paying the Captain assigned to your shipment, once receipt is recorded.

8.3 If a disagreement arises about an amount paid, the Order record is the reference; we check it and correct any difference.

9. Legal footing#

9.1 The limit and conditions here are commercial and operational constraints set by Fawran to manage the risks of handling cash. They are not constraints imposed by law.

9.2 None of them reduces your rights under the Consumer Protection Law No. (7) of 2017; any term that did so would be void under Article 21 of that Law.

10. Version history#